Have a question about Knowvia, your account, a payment, your documents, or your data? We are here to help. Use the details below to reach us.
1. Support
rishavdewan10@gmail.com
The fastest way to reach us. Write from the email linked to your Knowvia account so we can find it.
Phone
+91 97494 52397
Calls and WhatsApp messages.
Support hours
Monday to Friday, 10 am to 6 pm IST, except public holidays in India. Emails sent outside these hours are answered on the next business day.
Response times
- We reply to emails within 2 business days.
- Payment and access problems are prioritised.
- Complaints are acknowledged within 48 hours and resolved within one month, as set out in section 3.
2. Business details
- Business name: Knowvia
- Operated by: Rishav Dewan, as a sole proprietor
- Country: India
- Email: rishavdewan10@gmail.com
- Phone: +91 97494 52397
3. Grievance officer
If you have a complaint about Knowvia, including about a payment, your data, or content on our website, you can contact our grievance officer. This role is set up under the Information Technology Act, 2000, the rules made under it, and the Consumer Protection (E-Commerce) Rules, 2020.
- Name: Rishav Dewan
- Email: rishavdewan10@gmail.com, with the subject line “Grievance”
- Phone: +91 97494 52397
- Hours: Monday to Friday, 10 am to 6 pm IST
We acknowledge every complaint within 48 hours and aim to resolve it within one month of receiving it. We will tell you the outcome by email.
4. What to include when you write
To help us answer quickly, please include:
- Your name and the email or phone number on your Knowvia account.
- A short description of the problem or question.
- Screenshots, if they help explain the problem.
- For payment questions: the payment date, amount, and payment reference or UPI transaction ID.
Do not send passwords, one-time codes, full card numbers, or bank PINs. We will never ask for them.
5. Find the right help
- Cancelling a plan or a payment problem: see our cancellation and refund policy. All payments are final and non-refundable.
- Access not working after payment, or changing plans: see our shipping and exchange policy.
- Your data, or deleting your account: see our privacy notice.
- Rules for using Knowvia: see our terms and conditions.
- Businesses, insurers, and partners: see Knowvia for partners or write to rishavdewan10@gmail.com.
6. In an emergency
Knowvia is not an emergency or claims service. In a medical emergency, get treatment first. Call 112 or contact your hospital, insurer, or TPA directly. Do not wait for a reply from Knowvia.